Frequently Asked Questions (FAQ)

Shipping

How long does shipping take? Standard shipping within the United States typically takes 8–15 business days after your order is processed.

Do you offer free shipping? Yes. Free standard shipping is available on all orders of $70.00 or more. Orders under $70.00 have a flat shipping fee of $8.00.

Do you ship internationally? Currently, we only ship within the United States.

How can I track my order? Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.

Returns & Refunds

What is your return policy? You have 30 days from the date you receive your item to request a return. Items must be unused, in original condition, with tags, and in the original packaging.

How do I start a return? Please contact us at orders@fovotnt.com . We will provide return instructions and a shipping label if applicable.

Who pays for return shipping?

Defective, damaged, or incorrect items: We cover the return shipping cost.
Change-of-mind returns: The customer is responsible for return shipping costs.

When will I receive my refund? Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 10 business days.

Orders & Payment

Can I cancel or change my order? Please contact us as soon as possible after placing your order. We will do our best to accommodate changes, but once an order has been processed or shipped, modifications may not be possible.

What payment methods do you accept? We accept major credit cards and other payment methods available at checkout through Shopify.

Products

Are your tea ware products food-safe? Yes. All our tea ware is designed for regular use with tea and hot water. Please refer to individual product descriptions for material details and care instructions.

How should I care for my tea ware? Most items can be hand-washed with mild soap and warm water. Avoid sudden temperature changes (for example, pouring boiling water into a cold ceramic piece). Specific care instructions are listed on each product page when available.